Service 03
Automation
People copy fields between tools, chase missing information, and rebuild reports by hand. Meanwhile a growing set of automations fire without a map, an owner, or a cost review.
What is going wrong
Point automations are useful until nobody can draw the map, silent failure is normal, and the Friday spreadsheet is still there.
Operations and marketing ops leaders who can point at CSV rituals, failed zaps, and overlapping tools, and founders whose automations only they understand.
What this costs
Payroll is spent on glue. Errors enter quietly. The company cannot hire around the process because the process lives in someone’s head and a tangle of scenarios.
How we work
Remove repetitive export, clean, copy, and reconcile work. Keep only workflows that earn their cost. Architecture first, then scenarios.
What you get
- A drawn map of current automations and their owners
- Retirement of overlapping or silent-failing scenarios
- Stable workflows for enrolment, exception handling, and reporting refresh
- A cost review against the architecture, not the catalogue
How it happens
- 01 Inventory what already fires.
- 02 Keep only the repetitive work that is stable enough to deserve it.
- 03 Give every remaining workflow an owner and a failure path.
- 04 Retire the rest.
Systems we connect
01
Human steps
What people actually do, including unofficial work.
02
Judgement versus copy
Keep judgement. Remove glue.
03
Source of truth
Automate against owned objects, not a single app’s happy path.
04
Monitoring
Silent failure is a bug, not a personality trait of zaps.
Before
Another scenario in a stack nobody can draw.
After
Fewer moving parts. The Friday file is no longer the system.
What you should see
- Hours returned to the team that currently glues systems together.
- Fewer missed follow-ups and failed handoffs.
- A cheaper, clearer automation map.
We will not add another scenario to a stack nobody can draw. Poor fit if you want AI theatre or a bot for its own sake. We are not an agency that sells volume of zaps.
Common questions
Start with the leak. Not a catalogue.
Describe the meeting that argues, the file that runs the week, or the tool that never finished the last job.
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